Important information

Bank account users:

- Please visit any BEA branch to set a new PIN. For enquiry, please call our Customer Service Hotline on (852) 2211 1321 during service hours.

Credit Card account users:

- Please call the Credit Card Customer Services Hotline on (852) 3608 6628 for an instant reset.

Revolving loan account users:

- Please call the Customer Services Hotline on (852) 2211 1211 for an instant reset.

BEA Online (MPF/ORSO) account users:

- Please call the BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) for reset during service hours.