Accessing Cyberbanking through a mobile browser will be terminated soon. Download / open BEA App now to enjoy our comprehensive mobile banking services.
To change or reset your mobile password, log in Cyberbanking, and then select "Settings", "Mobile Banking", "Maintenance", and "Edit"/"Resume".
Frequently Asked Questions ("FAQ")
Will I have to use my Cyberbanking account no./username to log in to Mobile Banking?
Yes, from 16th July, 2018 onwards, please use your Cyberbanking account no. or username and PIN, which is at least 8 characters long and alphanumeric, to log in to Mobile Banking. This measure is to enhance your online security.
How can I log in to Mobile Banking?
Existing Cyberbanking/Credit Card account:
Enter your Cyberbanking account no., credit card account no., or username
Enter your Cyberbanking PIN (personal identification no.)
First-time Login (Cyberbanking /MPF account)
Enter your Cyberbanking account no.
Enter your initial PIN (personal identification no.)
First-time Login (Credit Card account)
Enter your Credit Card account no.
Enter your phone PIN (personal identification no.)
How can I set a new PIN if I’ve forgotten my Cyberbanking PIN or have not yet applied for one?
If you remember your Mobile Banking user ID and Mobile Banking 5-digit password, you can follow the steps below to reset your Cyberbanking PIN.
Press "Set New PIN"
Enter your Mobile Banking user ID and Mobile Banking 5-digit password
Set your new PIN
Enter your mobile phone number to confirm your identity with a one-time password (if you have not registered for the OTP service in Cyberbanking)
Enter your OTP password
Attention: This "Set New PIN" function can be used once only.
If you are logging in with your Credit Card account no. and have forgotten your Cyberbanking PIN, please call the Credit Card Customer Services Hotline on 3608 6628 to reset your PIN.
If you do not have a Mobile Banking user ID, Mobile Banking 5-digit password, and have used the "Set New PIN" function or failed to reset your PIN through this function, please visit any BEA branch to set a new PIN.
I have entered my mobile no. incorrectly 5 times when requesting a one-time password during the "Set New PIN" process. How can I still set a new PIN?
If you are logging in with your Credit Card account no., please call the Credit Card Customer Services Hotline on 3608 6628 to reset your PIN.
If you are logging in with Cyberbanking, please visit any BEA branch to set a new PIN.
To enhance online security, with effect from 16th July, 2018, please use your Cyberbanking login details to log in to Mobile Banking, and reactivate your Biometric Authentication Login if applicable. Press <Set New PIN> if you have forgotten your Cyberbanking PIN or have not yet applied for one.
You can log in to Mobile Banking using your account number or a preset username.
To set your username, first log in Cyberbanking using your account number, then set your username on the Username page under Settings.
Customers logging in for the first time:
Credit Card/revolving loan account users
Please enter your 6-digit phone PIN (set by yourself when you activated the Credit Card)
Other customers
Please enter your 6-digit initial PIN
Existing Cyberbanking customers:
Please enter your 8-12 alphanumeric character PIN
Bank account
Please use the BEA App for instant reset. Click here for more details.
Credit card account (only)
Please call (852) 3608 6628 for an instant reset.
Revolving loan account (only)
Please call (852) 2211 1211 for an instant reset during service hours.