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Important information

Disclaimer

Privacy Statement

Security Tips

FAQ

You can log in to Cyberbanking using your account number or a preset username.

Account Number

Single Current / Statement Savings Account

Second set of numbers on your Cyberbanking card

All-in-one Account

Second set of numbers on your ATM card

Credit Card / Revolving Loan (only)

All 16 digits on your credit card

MPF / ORSO (only)

The Cyberbanking (MPF / ORSO) account number in the welcome letter (e.g. 015XXXXXXXXXXX)

Username (case-sensitive)

Your username created after login in “Settings > Username”. If you have no username, please use your account number.

Customers logging in for the first time:

- Credit Card/revolving loan account users

- Please enter your 6-digit phone PIN (set by yourself when you activated the Credit Card)

- Other customers

- Please enter your 6-digit initial PIN

Existing Cyberbanking customers:

- Please enter your 8-12 alphanumeric character PIN

Important information

For the latest system maintenance schedule, please click here.

Customer Alert - Beware of Bogus SMS Messages and Voice Message Calls. For more information, please Click here or call (852) 2211 1333.

Security Tips - Be a smart Internet user and prevent your online banking account being hacked! Click here for more information.

To further strengthen security, please upgrade to TLS 1.2 protocol.

Important Notice:

Please take precautions against threats from hackers, viruses, spyware, and any other malicious software particularly keystroke logging programmes.
Do not click on any URLs or hyperlinks embedded in email to access the Bank’s website or to log in to Cyberbanking.
The Bank of East Asia will never ask you for your PIN by email or phone.
Please click here to view more security tips.

Bank account users:

- Please reset your PIN through the BEA App, click this demo guide to learn more. For enquiry, please call our Customer Service Hotline on (852) 2211 1321 during service hours.

Credit Card account users:

- Please call our Credit Card Customer Services Hotline on (852) 3608 6628 for an instant reset.

Revolving loan account users:

- Please call our Customer Services Hotline on (852) 2211 1211 for an instant reset.

Cyberbanking (MPF/ORSO) account users:

- Please call BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) for reset during service hours.

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Please scan the QR Code below using the BEA App on your i-Token-activated device.