Bank account users:
- Please reset your PIN through the BEA App, click
this demo guide to learn more. For enquiry, please call our Customer Service Hotline on (852) 2211 1321 during service hours.
Credit Card account users:
- Please call our Credit Card Customer Services Hotline on (852) 3608 6628 for an instant reset.
Revolving loan account users:
- Please call our Customer Services Hotline on (852) 2211 1211 for an instant reset.
Cyberbanking (MPF/ORSO) account users:
- Please call BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) for reset during service hours.