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Important information

Disclaimer

Privacy Statement

Security Tips

FAQ

You can log in to BEA Online using your Login Number or a preset username.

Single Current / Statement Savings Account

Second set of numbers on your BEA Debit Card

All-in-one Account

Second set of numbers on your ATM card

Credit Card / Revolving Loan (only)

All 16 digits on your credit card

MPF / ORSO (only)

The BEA Online (MPF/ORSO) login number in the welcome letter (e.g. 015XXXXXXXXXXX)

Username (case-sensitive)

Your username created after login in “Settings > Username”. If you have no username, please use your Login Number.

Customers logging in for the first time:

- Credit Card/revolving loan account users

- Please enter your 6-digit phone PIN (set by yourself when you activated the Credit Card)

- Other customers

- Please enter your 6-digit initial PIN

Existing BEA Online customers:

- Please enter your 8-12 alphanumeric character PIN

Important information

For the latest system maintenance schedule, please click here.

Customer Alert - Beware of Bogus SMS Messages and Voice Message Calls. For more information, please Click here or call (852) 2211 1333.

Security Tips - Be a smart Internet user and prevent your online banking account being hacked! Click here for more information.

To further strengthen security, please upgrade to TLS 1.2 protocol.

Important Notice:

Please take precautions against threats from hackers, viruses, spyware, and any other malicious software particularly keystroke logging programmes.
Do not click on any URLs or hyperlinks embedded in email to access the Bank’s website or to log in to BEA Online.
The Bank of East Asia will never ask you for your PIN by email or phone.
Please click here to view more security tips.

Bank account users:

- Please reset your PIN through the BEA Mobile, click this demo guide to learn more. For enquiry, please call our Customer Service Hotline on (852) 2211 1321 during service hours.

Credit Card account users:

- Please call our Credit Card Customer Services Hotline on (852) 3608 6628 for an instant reset.

Revolving loan account users:

- Please call our Customer Services Hotline on (852) 2211 1211 for an instant reset.

BEA Online (MPF/ORSO) account users:

- Please call BEA (MPF) Hotline on (852) 2211 1777 (Operated by Bank of East Asia (Trustees) Limited) for reset during service hours.

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Please scan the QR Code below using BEA Mobile on your i-Token-activated device.